FAQ

Learn about our Garden Sheds and Buildings

Do I have to check access?

Access is one of the biggest problems that can cause customers problems without forward thinking or planning. Our building sizes, (Length, Width & Height) are on our website, so please check if you can get the building to the site of installation. If you are unsure of panel sizes, please ask us. BEWARE: If we are unable to deliver and/or erect your shed because of access issues, you will be liable to pay again for a re charge at the standard rates of delivery and installation.

How does the building come delivered?

We will deliver your shed in sections on 7.5 tonne open back lorries or 3.5 tonne open back transit vans. If you require a certain type of vehicle to deliver because of access etc, please let us know and we will do what we can to arrange this for you. Please bare in mind that free deliveries are worked logistically taking into consideration areas and deliveries and therefore preferences cannot be guaranteed. Buildings are delivered in sections to your nearest access point by a single delivery driver. If this is likely to be an issue or If you need to know sizes of panels for access purposes, please let us know at the time of ordering.

How is my credit card payment taken?

Online payments are made via PayPal to process all of our Credit Card Transactions. This is a well known, safe and protected on-line merchant.

Card payments made over the phone are processed using a Barclays terminal facility. No Credit Card details are stored or kept by Total Sheds after the transaction has been processed.

What payment is accepted?

Full Credit card and Debit card payment is accepted and taken at the time of order to enable us to process your order and book in a delivery slot with you. If you choose to pay by cheque or cash, orders will be processed once the funds have been received.

How easy are the buildings to erect?

All of our buildings are easy to erect. If you have basic DIY skills, a electric screwdriver, saw, hammer and a Stanley knife, then you are 3/4 of the way there. We supply basic instructions with our sheds and our delivery drivers can explain and show you all you need to know. Everything from screws to galvanised felt nails are supplied. We do also have a erection service at very competitive rates.

Do I require planning permission?

As long as your building is not more than 2.5m high within 2m of a neighbours boundary, then you are within current planning laws. If your building is 4m or more from a neighbours boundary, then you can have up to 4m high. It is however advisable and is the customers responsibility to check before ordering and delivery that the planning for your particular area and current laws are adhered to. Total Sheds are in no way responsible for giving or checking planning laws for individual customers and all of the above is given as a guide only.

How do I determine the size of building I require?

The easiest way to determine what size building you require is to measure the area you are looking at putting the building with the following factors in mind.

Allow room all around the shed (at least 1ft) for roof overhangs and maintainance. Remember that the shed size is the floor footprint and DOES NOT include the cladding or roof overhangs.

If the shed is going into a gap remember to allow for roof overhangs.

I have found a style I like but you don’t do the size I want, do you make different sizes?

You will see in the individual product pages that we have catered for most common sizes asked for. In the unlikely event that the size you require is not readily available, we can make any size you require to order, even if it is for example 5ft 7″ x 9ft 4″!

Is the shed a metric size?

All of our sheds are an imperial size. e.g. 8×6 size is 8′ x 6′. All of our sheds are advertised as imperial sizes. e.g. 8×6 size is 8′ x 6′. However, we make our buildings in metric sizes due to the timber coming in metric sizes. If you require a metric shed or a particular size, don’t forget, we can make this for you to order.

What should I construct the base from?

There are various ways to construct an adequate base catering for all budget levels.They can be a:

Concrete Base

Paving Slab Base

Bearer Base

Sleeper Base

In ALL cases, the base should be as level and flat as possible to ensure good fitting of the building. Please ask if you are unsure.

Do I need a base to sit my shed on?

One of the most important factors in purchasing a new garden building is to ensure you take the time to prepare an adequate base for the shed to sit on. It should be level, flat and of solid construction which will support the floor bearers of the shed throughout and give it a solid foundation. One of the most common factors in the premature demise of a garden building is that the base was not adequate for the building. PLEASE REMEMBER THE BASE SIZE YOU REQUIRE SHOULD BE AT LEAST THE SAME SIZE AS THE SHED ORDERED OR LARGER.

Does the type and size of shed determine how many windows i will get as standard?

In a word, Yes! Depending on the size of building, type of building and where the door is positioned, the buildings will normally come as they are in the pictures. However, please check on ordering. Also, door and window locations can be altered to your requirements.

Do I have to, or can I add additional treatment to a Pressure Treated building?

Our pressure treated sheds are treated with Tanalith Extra E (with added water repellent) so additional treatments should not be needed. However, all wooden products may need further treatment after a time based on different factors including location of shed (north/south facing) etc. As this type of treatment is forced into the wood at the treatment stage, it becomes “locked into the wood” and therefore cannot be removed. You can go over this with most standard treatments if you want to enhance or change its colour.

Are the buildings treated before delivery?

Yes, before manufacture, all timber is dip treated against rot, fungi and insect attack, and our pressure treated (tanalised) buildings also has a built-in-water proofer making it the most maintenance friendly building in the U.K.

Is a floor included in the basic price and what is it made from?

All our buildings come complete with a floor. The basic construction of our floors are usually 18mm planks. We can also offer extra thickness on top of standard flooring to give 24mm thick floor at very competitive prices. See individual products and sizes for price.

Why are our Garden Buildings, optional extras, upgrades and services cheaper than all of our competitors?
  • We do not use expensive Garden Centres for show sites
  • We do not need additional staff to man these sites
  • We do not need to pay fees or commissions to these Garden Centres
  • We do not over charge for optional extras
  • We do not overcharge for upgrades
  • We do not overcharge for alterations
  • Our overheads are lower

We purchase our bulk wood supplies well in advance to secure the best prices. As you can see, there are many ways in making savings where the cost doesn’t have to be passed to our customers without compromising quality. If you would like to see our products before you buy, come and visit us at our site in Willenhall, where we have up to 12 buildings ranging from 6 x 4 – 16 x 10 all showing the majority of our options and upgrades available.

Why are our Garden Buildings more expensive than Internet based companies?

Basically our Garden Buildings are far superior than the ones you can buy from Internet based Companies. We try our hardest to show our quality and high class service via our website but we also do have a show site at our factory in Wilenhall for you to come and see our quality and we highly recommend it.

Tips to look out for:

  • Panels in sections – This reduces the overall strength of the building, although this may seem a great idea to get into your garden (and sometimes this is what we have to do because of access) it is always best to have the building in the biggest sizes possible.
  • Heights – Companies cut costs by lowering height.
  • Framing – Companies cut costs by using thin frame work
  • Cladding – Companies cut cost by using thin Cladding (Some companies show ‘nominal’ sizes, this means the size of the timber BEFORE machining, meaning you get a thinner cladding)
  • Doors - Have a look at the pictures, if you don’t see diagonal supports on the inside then the door will drop with the weight of the door fairly quickly.
  • British – Most companies buy in Garden buildings from abroad, we manufacture all our buildings in Willenhall.
  • Your Building your choice – As above we manufacture our own buildings meaning you can choose your size, how many windows, position and many other items as per your choice. All other buildings are stock items you cant change.
  • Treatment - All of our buildings are dip treated as standard and our tanalised buildings are pressure treated, meaning you don’t need to treat your building for many years to come.
What areas do you deliver to?

We deliver to most of the UK from our depot in Willenhall. Also see our delivery page for areas covered. Please feel free to ask if you would like to know if we deliver to your area.

If you do not see your area mentioned, please contact us on 0121 557 6223 to see if we are able to deliver to you and to give you a fixed price for doing so.

How long will it take for delivery?

We aim to deliver your shed within a period of 2 to 4 weeks from ordering. However, this can extend slightly during busy periods. Please ask BEFORE ordering if your timescale is different. We are not in the habit of giving delivery dates that we cannot keep to!

How much is delivery?

Please get in touch with us for a quote on delivery. It is the customer’s responsibility to inform us of any problems regarding delivery.

What is the standard cladding supplied within the basic price?

Our standard T & G Cladding is 12mm thick after machining. We can however, offer a thicker 19mm T & G Shiplap and even thicker 22mm Log Lap at very competitive rates. See individual products and sizes for prices.

Returns Policy

Total Sheds Returns Policy

The buyer should inspect goods immediately upon receipt and should notify us by email within 48 hours of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Unfortunately we cannot accept any claims for damages after 48 hours.

Where a claim of defect or damage is made, we will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 21 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to our distribution centre or for the collection charge by one of our pre-approved couriers.

If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by us, we reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued. If we send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and possible exemption from delivery costs.

We will not accept any product for return if it has been modified or customised in any way including being subject to the application of chemicals or paints. We will require photographic evidence of any complaints, defects, requests to return a product outside the initial 21 day period or claims of incorrect or incomplete product delivery.

Refunds will be processed within 30-60 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund.

Please contact us for more information.

Privacy Policy

All credit card and debit card payments are taken over the phone on a secure PayPal server. We do not store or share any financial details with third parties.